Política de envío
SHIPPING & DELIVERY POLICY
Last updated Sep 14, 2023
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://shoptownboutique.com/policies/terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. The shipping e-mail you receive will contain a tracking number for your package. Within 48 hours of shipment, you can track your package from here: TrackYourOrder.
FREQUENTLY ASKED QUESTIONS ON SHIPPING
1. When Can I Expect My Order To Be Shipped?
Receiving Time = Processing Time + Delivery Time
Processing: Usually 1 to 2 working days, Peak season 3 to 5 days
Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you can understand us.
Most orders ship within 1-2 business days of purchase. Shipping times may vary due to the availability of merchandise. Orders are not shipped on the weekends or holidays.
We strive to process and ship orders promptly to ensure you receive your products in a timely manner. Our shipping days are from Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.
2. What Are My Shipping & Delivery Options?
We offer various shipping options. Sometimes, a third-party supplier may manage our inventory and be responsible for shipping your products.
All times and dates given for delivery of the products are given in good faith, but are estimates only. Your order is expected to be delivered within 7 to 9 days from the date of shipment.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
3. Will I Have To Pay International Taxes And Duties?
There is always no extra Custom fee. But the recipient will be fully responsible for the charges if there are any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline, and you should contact your customs office for specific amounts and percentages.
We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.
4. Verification Of Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. If your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact you directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to the delivery service’s records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
5. Do You Ship To PO BOX(APO/FPO/DPO)Address?
Generally speaking, we don’t support this kind of service. Currently, we can only ship to P.O. Boxes and military addresses (APO, FPO) address via standard shipping.
So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. All parcels will be held for picking up if cannot be signed or delivered. If an item is returned because it was not deliverable due to an incorrect address, the customer will have to be responsible for both the shipping and return charges.
6. Tracking
The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with an online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email. You can also contact our customer team to ask for help.
We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days. If you have any questions about the shipping of your order, please feel free to contact us.
7. Wrong Or Faulty Item I Received.
If you check that there is a fault with an item or the wrong item you have received, please let us know straight away through our customer service team. Please include as many details including the photos as possible about the order and the problem with the items, and we will find a decent way to solve this for you.
8. Missing Any Items In My Order.
As different arrivals of the items, sometimes we don’t send all the items you’ve ordered at the same time, so some of your items will be arriving separately. There is an email asking if your items are sent separately. So first check your email box and if there are any doubts, please feel free to contact us.
9. You Could Choose Express Shipping If It Is Urgent.
We are happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
10. What Happens If My Order Is Delayed?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.
SHIPPING METHODS AND DELIVERY TIME
| Shipping Methods | Delivery Time |
|
Standard Shipping |
07-09 Working Days United States |
|
DHL Express |
02-05 Working Days |
|
FedEx Shipping |
04-08 Working Days |
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://shoptownboutique.com/policies/refund-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: contact@shoptownboutique.com